Whenever we sign up to any internet service, whether it is for a business or home, we do have a list of expectations as a customer. On the other side, to keep the customers happy and rely on their service, each internet provider needs to meet those expectations without fail. If you are a customer or an internet service provider, this shortlist of expectations is either going to make you feel related or can help you find out where you actually stand in this respect, right now.
- Uninterrupted Service
The first thing any customer will expect from his internet service provider is an uninterrupted service. This continuity is the vital and most necessary attribute of any internet service without which the entire story loses its purpose. With the ever increasing arena of online transactions for each and every aspect in our day-to-day life, every business and even household needs the minimum assurance that the internet will not ditch at the crucial moments.
- Ensured Security
Today who isn’t aware of the dangers of cyber crime? But we need to continue our presence and activities online. For this, we all need an in internet service that has taken some serious and sincere steps to protect our privacy and secure our data from the online predators. To check out if the service you are availing is providing enough security for its customers, you can verify if it undergoes any such audit like an SSAE 16 validation or its equivalent.
- Proper Routing
Internet is a global system of network that interconnects computers using the Internet protocol suite (TCP/IP) linking billions of computing devices across the globe. An Internet Service Provider (ISP) does the job of connecting your device to these networks through a paid transit and non-transit connections which is known as the route.
So, while choosing an ISP, you need to check out if your ISP is able to get you every network on this planet without any extra cost. There shouldn’t be any kind of restriction on accessing any kind of network, that is otherwise available for the ISPs through proper routing.
- Timely Response
How fast does your ISP respond when atrouble shoots up, or if your connectivity suffers a lapse? To check out their average response timing, you can do a little bit of research on Google and check for their field response policies as well as feedback from their customers. Many a times, it might take a day or two for the ISP team to fix the issues, if there is a physical hardware defect. The right ISP will send a team to be physically present in the site, whereas, a non-reliable company will try to pacify you only through words.
Finally what we intend to point out here is how an ISP resolves the issue of bridging the gap between expectation and reality. It is true, that every service is bound to face trouble, failure and dissatisfaction from their customers. But the best way to reduce this gap, is thriving and achieving an optimum production rate with excellent response time. This will no doubt make the relationship between the provide and the customer a cherished one.